TERMS AND CONDITIONS
Welcome to our terms and conditions. By using
our website and/or placing an order you agree to be bound by these. If you have
any questions regarding our terms and conditions, our products or about how to
place an order online, please email us at firstname.lastname@example.org.
Kimonouri si turbane SRL.
Calea Victoriei nr. 155, bloc D1, scara 2,
etaj 9, apartament 70, sector 1, Bucuresti, Romania
PLACING AN ORDER
You can choose and order products by clicking
on the desired products. These are then collected together in a virtual basket
of goods. At the end of your shopping you will get a compilation of the
products and the total cost inclusive V.A.T. Before dispatching the order, you
are enabled to check the order and the correctness of its content, in
particular concerning the price and the quantity, and, if necessary, to correct
All orders are subject to acceptance and
availability. Acceptance of your offer will occur when we email you confirming
your order. We reserve the right to refuse an order and to notify you in the
shortest time possible.
You can make your online card payment with
your personal card or a business card in complete safety. Accepted cards are
those issued by Visa / Visa Electron, MasterCard / Maestro. No additional
commissions are charged for transactions. Card data processing is done
exclusively on Netopia Payments servers. The security of your information is
guaranteed by the fact that Netopia Payments does not store confidential data
of your card, but sends them encrypted on a secure connection to the processing
bank. This way your information is completely safe.
Regardless of the currency you have in your
account, transactions are made in RON, at your bank’s exchange rate. For card
payment, the transaction will appear on your bank statement under the name Kimonouri
si turbane SRL.
Cash on Delivery
You can pay cash when the courier arrives with
your order. There is no extra fee for this option.
CANCELLING YOUR ORDER
If you wish to cancel your order, please
contact us as soon as possible. No cancellation fees will apply.
Delivery is free for orders over 150 lei
shipped in Romania for locations covered by the courier
company. Any expenses with exterior kilometers will be borne by the client.
Deliveries will be made by Fan Courier and can take up to 1-2 working days.
We make every effort to deliver your order
according to the estimated delivery times. In rare cases the delivery might be
subject to influences beyond our control, such as public holidays or natural
disasters. In those cases delivery might take slightly longer.
RETURNS & REFUNDS
According to OU 34/2014, costumers have the
right to return ordered products within 14 days following delivery.
RETURNS: In order to provide a refund or
exchange the following are required:
You must contact us within the first 14 days
after receiving the order.
Products can be returned only if they are in
their original state, they show no sign of use or flaws and are accompanied by
the original packaging and all documents received.
We reserve the right to refuse a return if the
above has not been adhered to.
Expenses regarding product returns shall be
borne by the client. If the received product is damaged, defective or is
different from the ordered product, the return fees will be borne entirely by
us. We only accept returned products sent through courier companies whose
shipping fees have been paid by the sender (client).
REFUNDS: Once the returned package reaches us,
we agree to transfer the value of the products within 5 business days. The cost
of transport is not refundable.
In regard to orders payed by credit card, the
issuing bank will unlock the locked amount in the client’s account within 1-30
days, depending on its policy.
Our company does not assume any responsibility
for the handling and transportation of returned products, nor accepts returned
products that have flaws resulting from these causes.
EXCHANGES: You can change the product with
another color, size or model; please contact us and specify the order number,
your name and the product you want to change. Any product can be exchanged
depending on stock availability. If the desired model is no longer in stock,
you can choose another by paying or being refunded the price difference,
depending on the case.
We provide the guarantee of traded products
under provisions of Law 449/2003 and OG34/2014. Proof of purchase is required
in order to exercise the warranty.
While we make every effort to create only best
quality products, in very rare cases it happens that a defective product passes
the rigorous quality control. If that happens to you please contact us as soon
as possible. Keep in mind that the warranty covers defects of workmanship and
materials, but does not cover damage caused by accident, improper care, normal
wear or the natural breakdown of colors and material through time, exposure or
The arrangement to ensure the guarantee is
reparation or replacement, if reparation is not possible. Guarantee is provided
after the declaration of deficiency and after the delivery of the product to
us. The term to repair or replace the defective product shall be up to 30 days
from the delivery date of the product.
All content found on our website is owned by Oana
Teodora Neaga and is protected by Romanian and international copyright laws.
Such content includes, but is not limited to, text, images, logos, patterns,
software code, audio and video. No content material may be used, in any way,
without our written permission. As a result of browsing the website, where
content is downloaded, printed or viewed, such content is permissible for
private, non-commercial use for the sole purpose of evaluating goods, making
and purchase of goods, or promoting the sale of goods to others.
While every effort is made to ensure the
accuracy of our website contents, customers, visitors, and any other person or
persons are advised that occasionally errors do occur, however, no errors are
ever made deliberately or intentionally. We reserve the right to change any
advertised price before accepting an order. All products are subject to
availability and may be withdrawn at any time. If we are unable to fulfill your
order, you will be offered an alternative or given a refund for the unavailable
Actual colors may vary. This is due to the
fact that every computer monitor has a different capability to display colors
and that everyone sees these colors differently. We try to edit our photos to
show the samples as life-like as possible, but please understand the actual color
may vary slightly from your monitor. We cannot guarantee that the color you see
accurately portrays the true color of the product.
THESE TERMS AND CONDITIONS ARE SUBJECT TO